Privacy Policy & Data Protection

Welcome to Travel Friend ('we', 'our', or 'us'). We recognize that planning and booking travel involves entrusting us with sensitive personal, identity, and itinerary details. Protecting your privacy is not merely a legal compliance requirement for us—it is a core pillar of the trust we build with every traveler.

This comprehensive Privacy Policy applies to all visitors, registered users, and corporate clients who access our website, interact with our customer support agents via WhatsApp or telephone, or book guided tours, accommodation, transportation, and travel packages through our platform.

By accessing our platform or submitting your personal data to our travel specialists, you acknowledge that you have read and understood the practices described in this policy. We regularly update our privacy framework to align with international data protection standards, including the EU General Data Protection Regulation (GDPR), the Egyptian Personal Data Protection Law (Law No. 151 of 2020), and the California Consumer Privacy Act (CCPA).

The nature of travel coordination requires accurate identification and communication records. Depending on the specific services you request—such as domestic excursions, international flight reservations, hotel check-ins, or VIP airport transfers—we collect distinct categories of information.

When you initiate a conversation with us via WhatsApp (+20 121 496 8169) or submit an inquiry on our website, our systems log your communication metadata to ensure continuity of service and rapid response times from our travel consultants.

We process your personal information strictly where we have a valid legal basis to do so. In the vast majority of cases, our processing is necessary for the performance of a contract with you (fulfilling your travel booking) or taking steps at your request prior to entering into a contract (providing quotes and custom itineraries).

Furthermore, we use aggregated, non-identifiable analytics to optimize our website speed, video streaming performance, and destination guides so that future travelers enjoy a smooth browsing experience.

When you book a tour or travel package with Travel Friend, we act as an intermediary between you and the physical service providers (such as hotels, diving centers, yacht charters, and licensed tour operators). We only transmit the specific data fields required by those suppliers to honor your booking.

All third-party service providers and technology vendors working with Travel Friend are bound by strict Data Processing Agreements (DPAs) that prohibit them from using your personal information for their own independent marketing purposes.

Cookies are small text files placed on your computer or mobile device when you visit a website. At Travel Friend, we prioritize a clean, high-performance web architecture and avoid intrusive cross-site tracking scripts.

You can customize your cookie preferences at any time using the interactive Cookie Control Panel located below on this page, or by adjusting your browser settings to block or delete cookies.

We implement robust technical and organizational security measures designed to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. All data transmitted between your web browser and our Next.js servers is encrypted using Transport Layer Security (TLS 1.3).

Internally, access to customer booking files and passport details is restricted on a strict 'Zero-Trust, Need-to-Know' basis. Only authorized reservation specialists assigned to your itinerary can view your travel documents, and all access events are logged and audited.

In the unlikely event of a data security incident that poses a risk to your rights and freedoms, we have established an Incident Response Protocol to notify affected travelers and relevant data protection authorities within 72 hours.

Under applicable privacy legislation (including GDPR, Egyptian Data Protection Law, and CCPA), you have specific legal rights regarding the personal information we hold about you. We do not charge any fee to exercise your standard privacy rights, and we aim to respond to all verified requests within 14 business days.

Travel Friend's website and booking services are not directed at children under the age of 18. We do not knowingly allow minors to create independent accounts or book travel services without adult supervision.

When we collect personal information regarding a minor (such as age, birth certificate, or passport details for family hotel rooms, child flight tickets, or excursion age-verification), we do so exclusively through the parent or legal guardian who initiates the booking. If you believe a minor has submitted personal data to us without parental consent, please contact us immediately so we can purge the record.